InQuira Platform Integration With SAP CRM
Enterprise knowledge products maker InQuira creates software that is useful for Web self-service support, contact center support, and social communities. The company has just announced that its InQuira platform is now SAP-endorsed. The InQuira Platform contains contact center knowledge, integrated social forums, and Web self-service software in one bundle. SAP chose to endorse the platform as they found it to be complementary to SAP software offerings and developed in compliance with SAP guidelines.
SAP also noted that the platform provides more flexible options for business that are already running SAP applications. InQuira worked with SAP during the development phase to achieve out-of-the-box integration between InQuira Platform and SAP Customer Relationship Management (SAP CRM) software, thus eliminating the need for any custom integration. Both companies also agreed to share technology and product road-maps going forward.